SHIPPING POLICY

Last Updated: August 11, 2026

At Stonemill Hobby, we work to process, package, and ship orders safely and efficiently. The following policy explains how shipping and delivery are handled for orders placed through our website.

ORDER PROCESSING

Orders are typically processed and shipped within 1–2 business days after payment is successfully completed.

Business days are Monday through Friday, excluding federal holidays.

During periods of unusually high order volume, special promotions, product launches, or other circumstances, processing may take slightly longer.

Once your order has shipped, you will receive a shipping confirmation when available.

SHIPPING RATES

Shipping rates and available shipping methods are displayed at checkout and may vary based on the products in your order, package weight, order value, destination, and available shipping services.

The shipping charge shown at checkout is the amount you will be charged for shipping unless otherwise stated.

Promotional or free shipping offers may be available from time to time and may be subject to minimum purchase amounts or other conditions.

SHIPPING METHODS

Orders may be shipped using USPS, UPS, FedEx, or another appropriate shipping carrier depending on the size, weight, value, and destination of the order.

Lower-value trading card orders may be shipped using an economical letter or envelope-based shipping service when appropriate.

Larger, heavier, or higher-value orders may be shipped using a tracked package service.

Stonemill Hobby reserves the right to select or change the shipping carrier or service used to fulfill an order, provided the selected service is reasonably appropriate for the shipment.

DELIVERY TIMES

Delivery estimates shown at checkout or provided by a shipping carrier are estimates and are not guaranteed unless expressly stated otherwise.

Once a package has been accepted by the shipping carrier, delivery times may be affected by weather, carrier delays, holidays, transportation disruptions, or other circumstances outside of Stonemill Hobby's reasonable control.

TRACKING

Tracking information will be provided when available for the shipping method used.

Some economical shipping methods used for lower-value trading cards may provide limited tracking information compared with standard package services.

Please allow time for tracking information to update after receiving your shipping confirmation.

SHIPPING ADDRESSES

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please review your shipping information carefully before completing your purchase.

If you notice an incorrect shipping address after placing your order, contact us as soon as possible at [INSERT CUSTOMER SUPPORT EMAIL].

We will make reasonable efforts to correct an address before shipment, but we cannot guarantee that changes can be made after an order has entered processing.

Stonemill Hobby is not responsible for delivery issues resulting from an incorrect or incomplete address provided by the customer.

RETURNED OR UNDELIVERABLE PACKAGES

If an order is returned to us because of an incorrect or incomplete address, refusal of delivery, or another issue outside of our control, we will contact you regarding available options.

Additional shipping charges may be required to resend the order.

If a refund is requested instead, original shipping charges may be non-refundable unless otherwise required by applicable law.

LOST OR DELAYED PACKAGES

If your tracking information shows no movement for an extended period or you believe your package may be lost, please contact us at Orders@stonemillhobby.com We will work with you and, when appropriate, the shipping carrier to investigate the shipment.

A package experiencing a carrier delay is not automatically considered lost. Refunds or replacements for lost shipments will be evaluated after allowing a reasonable period for carrier delivery and investigation.

DAMAGED ORDERS

We take care to package trading cards and other products appropriately for shipment.

If your order arrives damaged, please contact us within 7 days of delivery and include:

• Your order number;
• A description of the damage;
• Clear photographs of the damaged product; and
• Photographs of the shipping packaging when applicable.

We will review the issue and determine an appropriate resolution in accordance with our Refund & Return Policy.

COMBINED ORDERS

When multiple products are purchased in the same transaction, we may combine them into a single shipment when practical.

Orders containing products fulfilled from different locations or fulfillment partners may arrive in separate shipments.

INTERNATIONAL SHIPPING

International shipping availability, when offered, will be displayed at checkout.

International customers are responsible for any applicable customs duties, import taxes, brokerage fees, or other charges imposed by their country unless otherwise stated at checkout.

Customs processing may result in additional delivery delays outside of Stonemill Hobby's control.

CONTACT US

If you have questions about shipping or an existing order, please contact:

Stonemill Hobby
Email: Orders@stonemillhobby.com

Please include your order number when contacting us about an existing order.